Legal notice

Company name :

GIZMON, LLC.

Representative :

Hideaki Seike

Address :

34-1 hachioujimachi,chuo-ku, kumamoto city, kumamoto, 860-0831, Japan

Tel :

+81-50-5898-5627

Public e-mail :

support@gizmon.com

URL :

https://gizmon.co.jp

Delivery time :

Varies for countries of delivery.
Please see the  Shipping policy  for details.

Shipping fees :

Varies for countries of delivery.
Please see the  Shipping policy  for details.

Payment methods :

Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, Bancontact, iDEA, PAYCO, Alipay, PIX, giropay, BLIK, Multibanco, GrabPay, BC Card, KB Card, Samsung Card, Hyundai Card, Lotte Card, Shinhan Card, NH Card, Hana Card, BDO, BPI, GCash, Maybank, FPX

Additional surcharges :

Duty, Consumption Tax… etc depends on the countries of delivery.
Because there will be an additional currency conversion fee charged, the withdrawal amount may slightly differ from the order detail depending on your payment method. We appreciate your understanding. 

Cancellation policy :

Please see the  Refund policy for details.

Shipping policy

Available Countries

We are currently able to ship to countries below.

– Asia –

･EMS: First Zone / Shipping Costs: $9.81 / Delivery Time: 3-5 days or more
China, South Korea, Taiwan

･EMS: Second Zone / Shipping Costs: $12.86 / Delivery Time: 3-10 days or more
Bangladesh, Hong Kong SAR, India, Indonesia, Macao, Malaysia, Philippines, Singapore, Thailand, Viet Nam, Cambodia, Nepal, Mongolia, Sri Lanka, Pakistan, Bhutan, Brunei, Maldives

･EMS: Third Zone / Shipping Costs: $21.32 / Delivery Time: 3-7 days or more
Bahrain, Kuwait, Iraq, Jordan, Lebanon, Saudi Arabia, Oman, Qatar, Azerbaijan

– Europe –

･EMS: Third Zone / Shipping Costs: $21.32 / Delivery Time: 3-7 days or more
Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Greece (Hellenic Republic), Hungary, Netherlands, Republic of Croatia, Repulic of Bulgaria, Slovak Republic, Turkey, Republic of Estonia, Bailiwick of Guernsey, Republic of Cyprus, Republic of San Marino, Bailiwick of Jersey, Republic of North Macedonia, Republic of Malta, Isle of Man, Principality of Monaco, Republic of Latvia, Slovenia, Liechtenstein, Romania, Luxembourg, Ukraine

– Middle East –

･EMS: Third Zone / Shipping Costs: $21.32 / Delivery Time: 6-7 days or more
Israel, United Arab Emirates

– North America –

･FBA / Shipping Costs: $8 / Delivery Time: 6 days or more
United States

･EMS: Third Zone / Shipping Costs: $21.32 / Delivery Time: 5-6 days or more
Canada, Mexico

･EMS: Fifth Zone / Shipping Costs: $23.92 / Delivery Time: 6 days or more
El Salvador, Costa Rica, Jamaica, Trinidad and Tobago, Panama

– South America –

･EMS: Fifth Zone / Shipping Costs: $23.92 / Delivery Time: 6 days or more
Brazil, Colombia, Argentina, Uruguay, Ecuador, Chile, Peru

– Oceania –

･EMS: Third Zone / Shipping Costs: $21.32 / Delivery Time: 4-6 days or more
Australia, New Zealand, Christmas Island, Cocos (Keeling) Islands

– Africa-

･EMS: Fifth Zone / Shipping Costs: $23.92 / Delivery Time: 6-16 days or more
Algeria, Uganda, Egypt, Ethiopia, Ghana, Kenya, Côte d’Ivoire, Djibouti, Senegal, Tanzania, Tunisia, Togo, Nigeria, Madagascar, Mauritius, Morocco, Rwanda, Reunion, South Africa, Gabon

NOTICE: PLEASE BE SURE TO CHECK THE FOLLOWING URL BEFORE PURCHASING ITEMS.
https://www.post.japanpost.jp/int/information/overview_en.html

NOTE: Orders may be canceled if the delivery address is designated to areas where carriers cannot deliver for some special reasons such as conflict areas.
Delivery Time begins after the order is shipped from the warehouse.

Customs Duties and Other Taxes

You may be charged customs duties depending on the destination country. Customs duties and other taxes are the responsibility of the customer. Please place the payment when receiving the item.

Scheduled Delivery Unavailable

The arrangement of a scheduled delivery is unavailable. We will inform your tracking number after the shipment. Please contact your local carrier and provide the tracking number to arrange a scheduled delivery.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 To start a return, you can contact us at support@gizmon.com. Please note that returns will need to be sent to the following address:
34-1 hachioujimachi, kumamoto-si,chuo-ku, kumamoto, 860-0831, Japan

 Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is outside of Japan, shipping your goods may take longer than expected.

 You can always contact us for any return questions at support@gizmon.com.

Damages and Issues

 Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items.

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@gizmon.com.

Shipments

 Returns will need to be sent to the following address:
34-1 hachioujimachi, kumamoto-si,chuo-ku, kumamoto, 860-0831, Japan
GIZMON,LLC.

Please be aware, return costs are at the customer’s expense. Also, we do not refund the shipping costs. Therefore, shipping costs are not included in the refund.

If the price of the product you are returning is over 75JPY, please consider using carrier service with tracking system or purchasing shipping insurance. We do not take responsibility or liability for any damage or loss in transit.